Average Response Time

What is Average Response Time?

The average response time is the amount of time (on average) that it takes a business to respond to a message from a customer on social media.

How to measure Average Response Time?

This can be done manually by tracking/ timing how long it takes for a customer service representative to respond to a customer message. Collecting data on response time and calculating the average is generally effective. There is also specialized software that can measure this.

Speed up your Social Media workflow ⚡️

Hashtags

Scheduling

Analytics

Try for Free 🎉

Why is knowing your Average Response Time important?

Many customers expect an instant response to their messages from businesses on social media due to the fast-moving nature of social media messaging. Delays in responding can lead potential customers to become irritated and cause them to look for their answers elsewhere (with a competitor). By monitoring your average response time, you can identify any issues and take the necessary steps to address them which can improve the efficiency of your system.

Social Media Management Tool

Speed up your Social Media workflow ⚡️

Hashtags

Scheduling

Analytics

Try for Free 🎉

Talk Social To Me

Get the latest social media gossip, memes, news and tips sent straight to your inbox.